SWIFT 500 SERIES INCIDENT

Date: 17/06/2022

You may be aware of the issues of the Swift 500 series appliance. Swift have changed the advice on the website and below is the latest. Please take time to read this carefully. Unfortunately, resolutions currently in place vary by state and consequently we have to formulate a process that covers current production/delivery of vans with the 500 series appliance. It appears that the outcomes and actions are a moving target and we will do our best to keep you abreast of information and actions to be taken.

Actions that need to be carried out as a matter of urgency:

  • Do not use the Oven/Minigrill in their van. The previous advice from Swift about use of the Electric Hot Plate is not applicable anymore
  • Van deliveries may need to be differed
  • If you have the capacity to do so, you can have the Oven/Minigrill, removed (and stored in your dealership), the line capped off and isolation vale turned on, all actions carried out by a licensed gas plumber. Retain the invoice for claim back expenses. Note that only actual costs incurred for the work can be claimed.

SWIFT 500 SERIES INCIDENT

Date: 08/06/2022

Due to circumstance beyond our control we have been informed by the ACCC that we need to notify our customer in regards to the Incident that has occurred. Please read the notice below and advise your customers that the Swift 500 series (All Models regardless of age, Including Cooktops, Grills & Ovens are NOT ALLOWED TO BE SOLD, HIRED OR USED AUSTRALIA WIDE UNTIL FURTHER NOTICE.

We hope this is a temporary situation. We are waiting on a reply from the ACCC and WA authorities as to what steps are to be taken next.

Please be patient once we have more information we will advise through our website.

Please be informed the electrical element can still be used.

Swift Appliance Group Pty Ltd is currently liaising with the ACCC, WA DMIRS and Resources Safety and Health Queensland regarding gas explosion safety risks in the 500—Series Caravan Gas Cookers. We will provide more information as soon as possible after conferring with the regulatory bodies. Consumers must immediately cease using the products until tests determine the cause of the explosion and the products are deemed safe.

Regards
Swift Appliance Group